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General terms of use and service of the website


ARTICLE 1: object

The present “general conditions of use” aim at the legal framework of the modalities of provision of the services of the site www.eta-official.co.uk and their use by the “User”.

The general conditions of use must be accepted by any User wishing to access the site. They constitute the contract between the site and the User. Access to the site by the User means acceptance of these terms and conditions of use.

  • In case of non-acceptance of the general conditions of use stipulated in this contract, the User must renounce access to the services offered by the site.
  • The www.eta-official.co.uk website reserves the right to modify unilaterally and at any time the content of these general conditions of use.
  • The website www.eta-official.co.uk specializes in the visa waiver program and the electronic travel authorization system (ESTA). The information provided is based on publicly available information, our interpretation and experience regarding the visa waiver program and ESTA. Every effort is made to provide current and up-to-date information. However, ETA us can not guarantee the information. www.eta-official.co.uk provides the text on this site for information only. The information is about legal topics that are different from legal advice that only a lawyer can provide. The visitor relies on the information provided at his own risk. If you have any questions about the content of our website, do not hesitate to contact us.

ARTICLE 2: Definitions

The purpose of this clause is to define the various essential terms of the contract :

  • User: this term designates any natural or legal person who uses the site eta-official.co.uk or one of the services offered by the site.
  • User content: this is the data transmitted by the User within the eta-official.co.uksite as part of a request for a comparative quote or other.
  • Member: the User becomes a member when he is identified on the website eta-official.co.uk
  • Buyer: Any user using the website eta-official.co.ukto be accompanied and advised in his request for ETA.
  • Order: It is the action for the user the present conditions of use and service by ticking the box «I read, I understood and I accept the CGU and CGS without reserve. “. I acknowledge that I am informed that the eta-official.co.uksite is in no way affiliated with the official site www.cic.gc.ca and that it is an independent site allowing the request and obtaining of the AVE authorization. This service will be invoiced individually between 25£ and 37£ depending on your situation, including the 7$ (CAD) requested by the official website of the AVE www.cic.gc.ca
  • AVE:  AVE is a system for applying for travel authorization to Canada directly online. This system verifies information on travellers before granting them the right to travel to Canada.


The  www.eta-official.co.uk  website grants its users a personal and non-exclusive right of use. Its copying or fraudulent use is strictly prohibited. The website www.eta-official.co.uk is a support site that allows you to retrieve an existing ETA authorization or to make a new request for a new one. The purpose of these Conditions of Services is to define the contractual relations between the PROVIDER and the users of the Site allowing the recovery of an existing ETA authorisation or to obtain a new one. The use of this site implies, before any action, the CLIENT’s unreserved acceptance of these General Conditions (the technical specificities of this site mean that the CLIENT cannot place an order without first having accepted these conditions of use and services). These General Conditions shall prevail over any other general or special conditions not expressly approved by the PROVIDER.

ARTICLE 4: Access to services

The www.eta-official.co.uk website is accessible free of charge anywhere to any User with access to the Internet. All costs incurred by the User to access the service (hardware, software, Internet connection, etc.) are at his expense.

The  www.eta-official.co.uk site is a private online application information site of the ETA and is not affiliated with or linked to the Government of Canada agency or the www.cic.gc.ca website with which you can independently apply for an ETA with a processing fee of $7 (CAD). The costs for assistance, support, follow-up and after-sales service are 37£ for an individual adult procedure and 25£ for a child.


In the event of a refusal of a travel authorization and in the event that we are unable to process and send the ETA document(s) to the customer,  www.eta-official.co.uk  will refund you the full amount of the expenses advanced. This refund will be made by bank transfer upon receipt of the customer’s IBAN at customerservice@eta-official.co.uk and will be processed within 7 days of the customer’s request. The travel authorization does not guarantee you access to CANADA. It is essential to your travel, but only the immigration officer at the border crossing will have the authority to grant you access to CANADA or not. The applicant and client who wishes to use the online service of the  www.eta-official.co.uk  website for the purpose of requesting a new ETA authorization, or the recovery of an existing one, must do so:

1 / Fill in the identification form on which it will complete and accurately fill in all the information requested on the corresponding forms found on the following web pages:





2 / Following the entry of the form corresponding to his request, the requester and client will be asked to validate it. A web page will open with the following summary: All the data entered by the applicant and client on the form so that they can verify its accuracy. The essential characteristics of the requested service and the order of one or more ETA with details of the price of the corresponding service in accordance with the provisions of Article L 221-14 of the Consumer Code. The requester and customer will then be asked to confirm his Order by clicking on the tab: « Confirm my order and continue » After confirming his order, the CLIENT will be taken to a « Payment Information » page inviting him to click on the « Pay my request (Order with obligation to pay) » button – the CLIENT will then be redirected to the site of the payment partner of the service provider allowing him to enter his bank details and then to validate this information. In the case of a request for recovery of an existing AVE authorisation, no payment will be requested if the ETA authorisation could not be found by the service provider. In all cases, after payment, the PROVIDER will confirm by e-mail the recorded order, summarising its essential characteristics and the details of the price of the service(s). These General Terms and Conditions will also be attached to this confirmation email as a PDF file. This email will contain: – a link allowing the CLIENT to download his authorization in PDF format as well as the Advice Guide « Travelling to Canada » in PDF format. – The ETA authorization issued as an attachment in PDF format. – The present general terms and conditions of services as an attachment in PDF format The www.eta-official.co.uk website uses all the means at its disposal to ensure quality access to its services. The obligation being of means, the site does not commit itself to achieve this result. Any event due to a case of force majeure resulting in a malfunction of the network or server does not engage the responsibility of the www.eta-official.co.uk website. Access to the services of the www.eta-official.co.uk website may at any time be interrupted, suspended, modified without notice for maintenance or any other case. The User undertakes not to claim any compensation following the interruption, suspension or modification of this contract. The User has the possibility to contact the site by e-mail at customerservice@eta-official.co.uk

ARTICLE 5: Information given by the user

The information provided by the user is confidential and not accessible by a third party.

The user of the site www.eta-official.co.uk undertakes to communicate, to register only truthful, authentic, sincere, regular information and faithful to its legal situation, its activity and its needs.

The site www.eta-official.co.uk will in no way be held responsible for information and false statements and / or misleading from the user during registration. The use of this information may in no case be the responsibility of the site www.eta-official.co.uk.

ARTICLE 6: Intellectual Property

The trademarks, logos, signs and other content of the site www.eta-official.co.uk are protected by the Code of Intellectual Property and more specifically by copyright.

The User requests the prior authorization of the site www.eta-official.co.uk for any reproduction, publication, copy of the various contents.

The User agrees to use the contents of the site www.eta-official.co.uk in a strictly private setting. Use of the content for commercial purposes is strictly prohibited.

Any content posted by the User is his sole responsibility. The User agrees not to put on line content that may affect the interests of third parties. Any legal action brought by an injured third party against the site will be borne by the User.

The content of the User may be at any time and for any reason deleted or modified by the site www.eta-official.co.uk. The User receives no justification and notification prior to the deletion or modification of the User Content.

ARTICLE 7: Personal Data

The information required for registration on the site is necessary and mandatory for the creation of the account of the User. In particular, the email address may be used by the site for the administration, management and animation of the service.

The site assures the User a collection and treatment of personal information in respect of privacy in accordance with the law n ° 78-17 of January 6, 1978 relating to data, files and freedoms.

Under Articles 39 and 40 of the law dated January 6, 1978, the User has a right to access, rectify, delete and oppose his personal data. The User exercises this right via:

  • his personal space
  • a contact form

by mail to custumerservice@eta-official.co.uk

ARTICLE 8: Service Delivery

The provision of the www.eta-official.co.uk website will end when the application(s) for the Visa Waiver Program and the ETA are submitted.

ARTICLE 9: Cost of the Service

The costs of help, support, follow-up and after-sales service are:

  • For a normal individual procedure, 37 £.
  • For a couple, 65 £ ,
  • For a Family, 33 £ per Adults and 25 £ per Child.
  • For a Group (of more than 5), 29 £ per person.

In case of refusal of travel authorization and in this case only, www.eta-official.co.uk will reimburse you all the advanced fees. Travel authorization does not guarantee you access to Canada. It is essential for your travel, but only the immigration officer at the border post will have the ability to grant you or not access to Canada.

ARTICLE 10: Liability and force majeure

The sources of the information published on the www.eta-official.co.uk website are deemed reliable. However, the www.eta-official.co.uk site reserves the faculty of a non-guarantee of the reliability of the sources. The information given on the site www.eta-official.co.uk are for informational purposes only. Thus, the User assumes sole responsibility for the use of the information and contents of this site www.eta-official.co.uk

The User makes sure to keep his password secret. Any disclosure of the password, regardless of its form, is prohibited.

The User assumes the risks related to the use of his username and password. The site www.eta-official.co.uk decline any responsibility.

Any use of the service by the User directly or indirectly resulting in damages must be compensated in favor of the site www.eta-official.co.uk

An optimal guarantee of the security and the confidentiality of the transmitted data is not ensured by the site www.eta-official.co.uk. However, the www.eta-official.co.uk site is committed to implementing all necessary means to ensure the best security and confidentiality of data.

The responsibility of the site www.eta-official.co.uk can not be engaged in case of force majeure or the unpredictable and insurmountable fact of a third.

ARTICLE 11: Hypertext links

Many outgoing hypertext links are present on the site, however the web pages where these links lead do not engage the responsibility of www.eta-official.co.uk which does not have the control of these links.

The User is therefore prohibited to engage the responsibility of the site concerning the content and the resources relating to these outgoing hypertext links.

ARTICLE 12: Cookies

The website www.eta-official.co.uk may use “cookies” techniques to process statistics and traffic information, facilitate navigation and improve the service for the convenience of the user, who may oppose the registration of these “cookies” by configuring its browser software.

ARTICLE 13: Evolution of the contract

The www.eta-official.co.uk site reserves the right at any time to modify the clauses stipulated in this contract.

ARTICLE 14: Duration

The duration of this contract is indefinite. The contract has effect with respect to the User from the use of the service.

ARTICLE 15: Right of withdrawal

In accordance with the provisions of Article L221-18 of the Code Consumption, The consumer has a period of fourteen days to exercise his right of withdrawal of a contract concluded at a distance, following a canvassing telephone or off-premises , without having to justify its decision or to bear other costs than those provided for in Articles L. 221-23 to L. 221-25.

Given the urgency of the orders entrusted to www.eta-official.co.uk and in order to maintain a period of security to avoid adverse consequences for the applicant, the execution of the requested service will begin from the validation of the payment by credit card and receipt of the service in question, and this, before the expiry of the statutory withdrawal period, which the CLIENT authorizes and expressly accepts.

Accordingly, in accordance with the provisions of Article L221-28 of the Consumer Code according to which:

“The right of withdrawal can not be exercised for contracts

– Provision of services fully performed before the end of the withdrawal period and whose execution began after prior consent of the consumer and expressly waived his right of withdrawal (…).

– Supply of goods made to the consumer’s specifications or clearly personalized (…)

– supply of digital content not supplied on a physical medium whose performance has begun after express prior consent of the consumer and expressly waived his right of withdrawal ”

The customer does not benefit from a right of retraction concerning the orders of service passed on the site www.eta-official.co.uk

For more information please consult the government website: www.legifrance.gouv.fr

New Regulation (GDPR)

Responsible for treatment
KOOWEB SERVICES LLP, Office 4 219 Kensington Hight Street London, W8 6BD United Kingdom.

By user is meant any natural person who is a user of one of his services or of his mobile or tablet version.
By website, we mean www.eta-official.co.uk as well as its mobile, tablet, desktop and all future versions that can be developed on future platforms.
Collection and purposes of data processing
KOOWEB SERVICES LLP collects personal data when a user browses and uses the sites www.eta-official.co.uk, by the use of cookies in accordance with the legislation in force.
Data collection takes place when:
filling out a form to submit a travel application to the US Government.
Registering for a newsletter
Participating in a contest
Writing an opinion
The data collected allow us to carry out the following treatments:
Management of commercial relations between KOOWEB SERVICES LLP and the users, in particular during the request of trip with the American government, requests for information, transactions, returns, sending of commercial prospection, sending of targeted advertisements in particular in connection with the social networks or Google.
This can also allow us to carry out chat, contests, and attendance studies via traffic analysis sites, subscription form or registration.
Right of access, rectification and deletion
The customer benefits of course from a right of inspection and modification on the information communicated within the framework of the use of the site www.eta-official.co.uk. The law “computer and freedoms” of January 6, 1978 gives him the right to access, modify and oppose the personal data that the customer gives us to process his order. Any request for modification or correction must be sent by email to the website’s manager www.eta-official.co.uk at serviceclient@ave-officiel.fr
In addition, customers who do not wish their contact details to be sent to third companies must make a request in writing or by email, stating their name, first name, postal address:
Privacy – Data Protection
Office 4 219 Kensington Hight Street London, W8 6BD United Kingdom.
Or by email at customerservice@eta-official.co.uk

KOOWEB SERVICES LLP agrees to process this request within 2 months from receipt of the request.
Transfer of personal data outside the European Union
DIGITAL IMMIGRATION informs users that the data will not be transmitted to third parties outside the European Union.

Shelf life of the data:
KOOWEB SERVICES LLP keeps the customer’s data or prospects for a period of five years from the end of the relationship. This period runs from either the last order or the last connection to the customer account. At the end of this period, the customer or prospect data will be archived.
On the other hand, data retained due to a legal obligation must be considered as provisions in force.
The user can subscribe to the newsletter and wish to be informed of offers, news, and information. The user can modify his subscription. He can also make the newsletter via the unsubscribe link that is inserted.

In accordance with Article L 34-5 of the Post and Electronic Communications Code, KOOWEB SERVICES LLP may send commercial prospection electronically to the User if he has not given his prior consent when the User is already a Golf Plus travels customer and has not objected to receiving commercial prospection on products or services similar to those already provided by KOOWEB SERVICES LLP. The user can finish at any time by clicking on the unsubscribe link in each newsletter.

Postal mail and telephone number:
The mailing address and telephone number of the customer are necessary for the commercial relationship between KOOWEB SERVICES LLP and the customer.

KOOWEB SERVICES LLP may use this data for commercial prospecting purposes in accordance with Article L 34-5 of the Post and Electronic Communications Code. The customer can at any time oppose via the link present on newsletters or via the site www.eta-official.co.uk, heading my account. Or by mail to the following address:

Privacy – Data Protection
Office 4 219 Kensington Hight Street London, W8 6BD United Kingdom.
Or by email to customerservice@eta-official.co.uk
If the user does not wish his telephone information to be used for prospecting purposes, we inform him of the existence of the “Bloctel” canvassing list, on which he can register: https: //conso.bloctel.fr/
This registration is valid for a period of 3 years.
Sms / mms
“KOOWEB SERVICES LLP» can use the customer’s mobile phone number for order management and can also use it for commercial prospecting purposes. The customer can at any time oppose via the link present on the newsletters or via the site www.eta-official.co.uk, heading my account. or by mail to the following address:
Privacy – Data Protection
Office 4 219 Kensington Hight Street London, W8 6BD United Kingdom.
Or by email to customerservice@eta-official.co.uk
Right to be forgotten:
As a user of the www.eta-official.co.uk websites, you can request that all data concerning you be erased. To do this you can call the administrator of the site by email at serviceclient@ave-officiel.fr.
A request by email is sufficient. However, you may be required to provide proof of your identity to prevent someone else from acting on your behalf.

Cookie definition
A cookie is a small text file placed on your computer when visiting a site or viewing an advertisement. They aim to collect information about your browsing sites and to send you personalized services.
In your computer cookies are managed by your internet browser
KOOWEB SERVICES LLP cookies allow us to recognize the user during his visits in order to optimize and personalize our services on the site.
The different types of cookies used
Nxtck.com => advertising cookie aimed at retargeting visitors who have surfed the site
Verified Reviews => cookie for tracking reviews on the site
CloudFlare => allows unique identification of a client under a shared IP address
Cto_lwid => local storage of navigation information
Gid => analytics cookie from google analysis
_gat => analytics cookie from google analysis
Ga => analytics cookie from google analysis
gstatic => analytics cookie from google
auto_connect => allows automatic reconnection on the site
phpsessid => allows php identification on your pc
cookie_banner => presents the activation of cookies on the site
Block third-party cookies (source CNIL)
Third-party cookies are not usually necessary to take advantage of the resources available on the Internet. If you want to limit your tracks, it is recommended to refuse them by default.
In Chrome:
Menu> Settings> Show advanced settings (located at the bottom of the page).
Then click on the button Content settings then check the box Block cookies and data from third-party sites, and then click OK to validate your choice.
In the Firefox browser:
Menu> Options> “Privacy” tab
Set the “Retention rules” menu to “Use custom settings for history”.
Finally, uncheck the box “Accept third-party cookies”.
In Internet Explorer:
Menu> Internet Options> “Privacy” tab and the Advanced button to bring up the Advanced Privacy Settings window.
Then check the box “Ignore automatic cookie management” and select “Decline” in the “Third party cookies” column.